Emergency Issue - Safety First
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Gas Smell from Furnace

Emergency

Odor of natural gas around furnace or in home.

Natural gas is odorized with mercaptan so leaks are detectable. Any strong or persistent gas smell should be treated as an emergency. Leave the home without creating sparks and call your gas utility. Minor odors at furnace startup may be dust burning off, but repeated occurrences need investigation.

Symptoms to Look For

Rotten egg smell near furnace
Gas odor throughout home
Smell increases when furnace runs
Pilot light keeps going out
Hissing sound near gas lines

Possible Causes

1Gas leak at supply line or connection
2Failed gas valve
3Cracked heat exchanger venting combustion gases
4Incomplete combustion
5Pilot light issues allowing unburned gas

What You Can Check

Before calling for service, try these safe checks that may resolve simple issues:

If smell is strong, leave home immediately
Do not flip light switches or create sparks
Call gas utility emergency line from outside
Minor smell at startup may be dust burning off

When to Call a Professional

Strong or persistent gas smell is an emergency. Leave the home and call your gas utility emergency line immediately. Do not attempt to diagnose or repair gas issues yourself.

Need HVAC service?

Call (650) 540-7205 or book online.

Prevention Tips

Schedule annual furnace maintenance
Maintain carbon monoxide detectors
Know how to turn off gas at meter
Address pilot light issues promptly
Do not ignore any gas odor

Frequently Asked Questions

What should I do if I smell gas?

If the smell is strong, leave immediately without using light switches or anything that could create a spark. Call your gas utility emergency line from outside. Do not re-enter until cleared by professionals.

Is a slight gas smell at furnace startup normal?

A brief faint smell when the furnace first ignites can be dust burning off, especially early in heating season. Strong, persistent, or worsening odors are not normal and need investigation.

Can a cracked heat exchanger cause gas smell?

Not directly, but it can allow combustion gases including carbon monoxide into your home. This is extremely dangerous even without smelling gas. Annual inspection catches heat exchanger problems.

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